FAQ

Frequently Asked Questions

Orders & Shipping

How long does shipping take?
Orders are processed within 1–3 business days. Standard US shipping takes 5–8 business days and is free on every order. Expedited shipping (2–4 business days) is available at checkout for $9.95.

How do I track my order?
As soon as your order ships you'll receive an email with your tracking number. You can also visit our Track Your Order page.

Can I change or cancel my order?
Yes — contact us within 12 hours of placing the order at cs@swaidam.com or +1 307-441-7452 and we'll update or cancel it free of charge, as long as it hasn't shipped.

Sizing & Products

How do I pick the right size?
Check our Size Guide for detailed measurements. If you're between sizes, we recommend sizing up for hoodies and outerwear.

What if an item doesn't fit?
No problem — you have 30 days from delivery to return it in unused, original condition. See our Return & Refund Policy.

Returns & Refunds

How do returns work?
Email cs@swaidam.com with your order number, we'll authorize the return within 1 business day, you ship the item back, and your refund is issued to the original payment method within 5–10 business days of us receiving it.

What if my item arrives damaged or wrong?
Contact us within 7 days of delivery with a photo and we'll send a free replacement or issue a full refund — in most cases you won't even need to ship the item back.

Payment

What payment methods do you accept?
Visa, Mastercard, American Express, Maestro, JCB, and PayPal — all processed through Shopify's secure, SSL-encrypted checkout. We never see or store your card details.