Shipping policy

Shipping Policy

Last updated: September 18, 2026

Order processing

All orders are processed within 1–3 business days (Monday–Friday, excluding US holidays). You will receive a confirmation email with tracking information as soon as your order ships.

Shipping rates & delivery estimates

Shipping method	Estimated delivery	Cost
Standard Shipping (US)	5–8 business days	FREE
Expedited Shipping (US)	2–4 business days	$9.95

Delivery estimates begin once your order has shipped, not from the order date. Total delivery time = processing time + shipping time.

Order tracking

Once shipped, you will receive an email containing your tracking number. If you have not received tracking information within 4 business days of your order, contact us at cs@swaidam.com.

Delays

Occasionally carrier delays occur that are outside our control. If your order has not arrived within 10 business days of shipment, contact us and we will investigate with the carrier and make it right.

Incorrect address

Please double-check your shipping address at checkout. If you notice an error, contact us within 12 hours of placing your order and we will update it before shipment.

Lost or damaged packages

If your order arrives damaged, or tracking shows it as lost, contact us within 7 days of the delivery date (or expected delivery date). We will send a free replacement or issue a full refund.