Track Your Order
When your order ships (within 1–3 business days of purchase), we email you a tracking number and a direct tracking link.
How to track
- Open your shipping confirmation email — the subject line is "Your order is on the way".
- Click the tracking link, or copy the tracking number.
- You can also paste the number at 17track.net to see updates from any carrier.
Haven't received tracking?
If it's been more than 4 business days since your order and you have no tracking email, check your spam folder first — then contact us and we'll send it right over:
Email: cs@swaidam.com
Phone: +1 307-441-7452 (Mon–Fri, 9 AM – 5 PM CST)
Tracking shows delivered but no package? Check with neighbors and your building's mail area, then contact us within 7 days and we'll investigate with the carrier and make it right.